We want you to be satisfied with your purchase. Please review our return & refund guidelines below:

• Return Eligibility:

  • Items must be returned within 7–14 days of delivery.

  • Products must be unused, in original packaging, and with all tags intact.

  • Certain items (personalized, hygiene products, sale items) are non-refundable.

• Refund Process:

  • Contact contact@metrozonellc.com with your order number and reason for return.

  • Once approved, you will receive return instructions.

  • Refunds will be issued to the original payment method within 7-10 business days after inspection.

• Damaged or Wrong Items:

  • If you receive a defective or incorrect product, notify us within 48 hours of delivery for a replacement or refund.

• Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect